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Oaklawn Hospice staff earn top national family-satisfaction award for second year

MARSHALL – For the second year in a row, the staff of Oaklawn Hospice are the recipients of a SHPBest Premier Performer family-satisfaction award, issued by Santa Barbara, Calif.-based Strategic Healthcare Programs LLC.

“This award for our work during 2019 indicates that our hospice team is in the top five percent in the nation when it comes to family satisfaction,” said Adrienne Solis-Sherman, MSN, RN, CHPN, who is director of Oaklawn’s home-care, hospice and wound center services.

“We were very proud to be recognized for our work during 2018, and the fact that we’ve achieved this distinction two years running certainly speaks volumes about our team and our focus on high-quality care delivery,” she added.

The 2019 award recipients were determined by reviewing and ranking overall survey satisfaction score for more than 1,400 hospice providers, Strategic Healthcare Programs officials said. The organization’s website is

“SHP is proud to present the SHPBest awards to our top-performing customers. We commend these organizations for their continuous focus on delivering the highest quality of care to their patients,” said Rob Paulsson, president of SHP.

The awards are based on assessment data supplied by medical providers to identify and recognize organizations that have made family and caregiver satisfaction a priority. Such information is collected from families of patients based on their experiences with hospice organizations and their services.

“We’re continually asking ourselves, ‘What is best for this patient and this family?’” Solis-Sherman said. “This award means that we recognize each patient and family have unique needs and goals. We strive to meet our families where they are, and we’re continuing to maintain that level of achievement.”

Oaklawn Hospice’s staff comprises 19 members who offer specialized serves in medicine, nursing, home health aid, social work, spiritual care, volunteer services and bereavement counseling.

“This is a highly dedicated team that routinely goes above and beyond,” Solis-Sherman said.

“We genuinely care about each and every one of our patients,” she said. “Our hospice families truly matter to us. That’s part of our culture. We have the privilege of taking care of our own community members.”

Because of the range of skills among team members, patients and their families receive a variety of services that extend beyond physical care, including mental and spiritual assistance, she said.

“We are taking care of patients and their families at very delicate times,” Solis-Sherman said. “We are always prepared to address very specific needs very quickly, so they know that they are not alone. We will be there for them, at any time – day or night.”

For more than a decade, Oaklawn Hospice has worked to meet the physical, emotional, spiritual and social needs of persons with life-limiting conditions and their families, Solis-Sherman said.

The organization’s bereavement services are made available free of charge for at least 13 months after the death of a loved one. Such services include an annual memorial, monthly bereavement support mailings, grief support groups, monthly lunch group and a lending library featuring grief support books.

Oaklawn Hospice’s offices are at 13444 Preston Drive in Marshall, and may be contacted at (269) 789-3939.

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CAPTION: Joined by the staff of Oaklawn Hospice, Director Adrienne Solis-Sherman (center), holds the certificate proclaiming the organization the recipient of a SHPBest Premier Performer family-satisfaction award for 2019, issued by Santa Barbara, Calif.-based Strategic Healthcare Programs LLC. This is the second year in a row that Oaklawn Hospice has received the award.

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