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Health Systems Collaborate with NAHQ to Standardize Competencies

Three quality-driven organizations adopt NAHQ’s standard framework workforce solution for quality and safety.

CHICAGO (November 9, 2022) – Standardizing competencies across roles and responsibilities in healthcare and upskilling the workforce is a vital solution to reducing variability in care delivery and ultimately making healthcare better. The National Association for Healthcare Quality® (NAHQ) is pleased to announce that Texas-based CHRISTUS Health, Inspira Health of New Jersey, and Oaklawn Hospital in Michigan are collaborating with NAHQ to achieve this level of standardization with its Workforce Accelerator® solution.

Workforce Accelerator is a scalable, three-phase enterprise solution designed for healthcare organizations to accelerate their quality journey — assessing, planning, and upskilling to leverage their quality workforce. The solution helps organizations prioritize their opportunities to accelerate achievement of their quality and performance improvement goals.

“With Workforce Accelerator, NAHQ identified a need in the market that was previously unmet – addressing workforce readiness for quality and safety,” said NAHQ Chief Executive Officer Stephanie Mercado, CAE, CPHQ. “As a mission-driven organization motivated to make sustainable change in healthcare, NAHQ set out to define and implement a new national standard for healthcare quality and safety.

“We are proud to be working with these healthcare organizations that are committed to excellence in quality and safety,” Mercado added. “Throughout the year, we hear from healthcare leaders about the variability in their workforce, even among similar roles across the organization. NAHQ has taken ownership of healthcare quality competencies and workforce readiness to do the important work of healthcare quality.”

To learn more about the importance of standardizing quality and safety competencies in healthcare, download NAHQ’s recently published “Healthcare Quality and Safety Workforce Report, New Imperatives for Quality and Safety Mean New Imperatives for Workforce Development,” and other NAHQ Intelligence assets at Insights – NAHQ.

About CHRISTUS Health

CHRISTUS Health is a Catholic not-for-profit health system made up of more than 600 centers, including hospitals, clinics, and urgent cares in Texas, Louisiana, and New Mexico. More information is available at

About Inspira Health

New Jersey-based Inspira Health is the region’s leading network of healthcare providers, delivering the full continuum of primary, acute, and advanced care services. More information can be found at

About Oaklawn Hospital

Founded in 1925, Oaklawn Hospital in Marshall, Michigan, is a regional healthcare organization, licensed for 77 acute care beds and a 17-bed inpatient psychiatric unit. Learn more at

About NAHQ

The National Association for Healthcare Quality® (NAHQ) is the only organization dedicated to healthcare quality pros, defining the standard of excellence for the profession, and equipping professionals and organizations across the continuum of healthcare to meet these standards. NAHQ believes that to reduce variability in healthcare delivery, we must first reduce variability in healthcare quality competencies, so we focus our efforts on healthcare quality competencies and workforce development. NAHQ published the first and only Healthcare Quality Competency Framework and validated it twice in the market. We offer the only accredited certification in healthcare quality, the Certified Professional in Healthcare Quality® (CPHQ), extensive educational programming, networking opportunities and career resources to help healthcare quality professionals enhance their competencies and their value. Learn more at

Media Contact:

Bethany Macon, G&S for NAHQ