Patient Rights and Responsibilities

Welcome to Oaklawn!

Whether you are a patient or visitor at Oaklawn, we are here to serve our number one priority – you.

This document is designed to give you information about your rights and responsibilities when you visit any Oaklawn location. Our mission is to provide personal, accessible, and high-quality care to improve the health and well-being of the communities we serve.

We promote equity and inclusion, and do not tolerate harassment or discrimination. Oaklawn complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. We do not assign staff based on factors like race, age, or gender, and we strive to respect your preferences while ensuring your privacy and concerns are addressed. If you have any concerns, complaints, or suggestions, please let us know.

Patient Rights

As a patient at Oaklawn, you have the right to:

Access to Care:

• Receive necessary medical care in a safe, respectful environment.
• Know the names and roles of everyone involved in your care.
• Receive assistance with communication, as requested.
• Receive care without coercion or discrimination based on your religious or moral beliefs.
• Sign a consent form for all procedures, with the right to withdraw consent at any time before the procedure.
• Be informed about coverage and your right to appeal premature discharge decisions through the Important Message from Medicare Notice or the Medicare Outpatient Observation Notice if you are a Medicare beneficiary.

Planning Your Care

• Expect your care to be coordinated by your provider, involving other staff and specialists as appropriate.
• Participate in planning and making informed decisions about your care, discharge, and any transfers or referrals.
• Have your pain addressed by a medical professional.
• Include family or other representatives in care decisions. Oaklawn will notify a representative or physician of your admission if requested.

Refusing Treatment

• Refuse treatment or medications as permitted by law. Staff will help you understand the possible medical and legal consequences.
• Be free from restraints unless necessary for safety.

Privacy and Confidentiality 

• Expect privacy during care discussions to the best of Oaklawn’s ability.
• Have confidential medical records disclosed only as allowed or required by law.
• Access your medical records in a timely manner.

Deciding Your Future

• Have an Advance Directive or Durable Power of Attorney for Health Care to express your future care wishes and designate an advocate. If you do not have an Advance Directive, discuss your wishes with family and your physician and complete one.

Understanding Billing and Payment

• Receive a full explanation of your Oaklawn bill and information about financial assistance.

Patient Responsibilities

As a patient at Oaklawn, you are responsible for:

• Providing a complete and accurate medical history, including all treatments and medications.
• Informing us if you do not understand or have questions about your medical treatment.
• Notifying us of any changes in your condition or problems with your treatment.
• Sharing any healthcare difficulties that we may not be aware of.
• Being considerate of other patients and Oaklawn personnel and property.
• Providing a copy of your Advance Directive to Oaklawn, your advocate, family, and physician.
• Taking responsibility for the consequences of your decisions, including refusing treatment or not following the recommended care plan.
• Leaving valuables at home and bringing only necessary items for your visit. Oaklawn is not responsible for lost or stolen valuables.
• Making appointments and arriving on time. Call in advance if you cannot keep a scheduled appointment.
• Providing correct payment information, including payment sources and your ability to pay your bill.

Visitor Responsibilities

To ensure a safe and healing environment for all patients, all visitors are expected to:

• Respect Visiting Hours: Adhere to designated visiting times and limit the number of visitors to avoid overcrowding.
• Respect Staff: Be considerate of Oaklawn personnel and property.
• Respect Patients: Be considerate of all patients.
• Maintain Cleanliness: Use hand sanitizer stations and dispose of waste properly.
• Respect Privacy: Refrain from entering restricted areas and respect the privacy and confidentiality of all patients.
• Limit Noise: Keep noise levels low to maintain a calm and healing environment.
• Follow Health Guidelines: Stay home if you are feeling unwell or have been exposed to contagious illnesses.
• Follow Staff Instructions: Follow all instructions from staff for the safety of everyone.

Visitors who fail to uphold these responsibilities may be asked to leave.

Thank you for helping Oaklawn create a safe and comfortable space for healing.

Complaints, Questions or Concerns

Please inform your care team if you are not satisfied with the care or services provided, or if you have concerns related to your healthcare.

If you are inpatient and issues are not resolved, contact the House Nursing Supervisor at 269-789-3926.

If you received outpatient services or if your concern remains unresolved, contact the Patient Advocate at 269-789-8286 or the Compliance and Privacy Officer at 269-789-7576.

If your concern is not resolved through Oaklawn, you may file a complaint via:

Department of Licensing and Regulatory Affairs Bureau

Health Systems Complaint and Investigations Section

P.O. Box 30664

Lansing, MI 48909

(800) 882-6006

–or–

DNV Healthcare USA Inc.

Attn: Hospital Complaints

4435 Aicholtz Road, Suite 900

Cincinnati, OH 45245

Phone: 866-496-9647

Email: hospitalcomplaint@dnv.com 

–or–

Livanta, LLC / BFCC-QIO Program

P.O. Box 2687

Virgina Beach, Virgina 23450

(888) 524-9900

TTY 711

Ask your caregiver for a copy of the Oaklawn Statement on Patient Rights and Responsibilities.

Kërkojini stafit një kopje të Deklaratës së Oaklawn mbi të drejtat dhe përgjegjësitë e pacientëve.

اطلب من مقدم الرعاية الخاص بك نسخة من بيان Oaklawn فيما يتعلق بحقوق المريض ومسؤولياته.

রোগীর অধিকার ও দায়িত্ব সম্পর্কিত ওক্লাউন বিবৃতির একটি অনুলিপির জন্য কর্মীদের জিজ্ঞাসা করুন।

向您的護理人員索取 Oaklawn 關於患者權利和責任的聲明的副本。

Zatražite od svog skrbnika kopiju Oaklawnove izjave o pravima i odgovornostima pacijenata.

Tanungin ang iyong tagapag alaga para sa isang kopya ng pahayag ng Oaklawn tungkol sa mga karapatan at responsibilidad ng mga pasyente.

Demandez à votre soignant une copie de la Déclaration d’Oaklawn sur les droits et responsabilités des patients.

Bitten Sie Ihre Pflegekraft um eine Kopie der Oaklawn-Erklärung zu Patientenrechten und -pflichten.

Mande moun k ap bay swen ou pou yon kopi Dwa pasyan Oaklawn nan.

Chiedi al tuo caregiver una copia della Dichiarazione dei diritti e delle responsabilità del paziente di Oaklawn.

介護者に、患者の権利と責任に関するオークローン声明のコピーを依頼してください。

간병인에게 환자의 권리와 책임에 관한 Oaklawn 성명서 사본을 요청하십시오.

လူနာအခွင့်အရေးများနှင့် တာဝန်ဝတ္တရားများဆိုင်ရာ အိုခ်မြက်ခင်းကြေညာစာတမ်း မိတ္တူတစ်စောင်အတွက် သင့်ဂရုစိုက်စောင့်ရှောက်ပေးသူကို မေးပါ။

Poproś swojego opiekuna o kopię Oświadczenia o prawach i obowiązkach pacjenta Oaklawn.

Попросите у ухаживающего за вами лица копию Заявления о правах и обязанностях пациента Oaklawn.

Pida al personal una copia de la Declaración de Oaklawn sobre los derechos y responsabilidades del paciente.

Yêu cầu người chăm sóc của bạn cung cấp một bản sao Tuyên bố về Quyền và Trách nhiệm của Bệnh nhân Oaklawn.

Updated: 10/22/2024