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These rights apply to our patients and/or their legal representatives
When a patient’s refusal of treatment prevents the hospital or its staff from providing appropriate care according to ethical and professional standards, the relationship with the patient may then be terminated upon reasonable notice. Any refusal of treatment is required to be fully documented in the patient’s medical record.
The patient has the right to file a grievance on his/her own behalf or the behalf of others to the staff, patient advocate, governmental official, or another person of his/her choice within or outside the facility, free from restraint, interference, coercion, discrimination, or reprisal. A patient is entitled to information about patient rights policies and mechanisms designed for the initiation, review, and when possible, resolution of patient complaints concerning quality of care. A grievance may be filed verbally or in writing.
The patient is encouraged to speak with hospital staff and/or the department director of the specific area involved in the grievance to ensure a timely resolution. The hospital will respond to the substance of each grievance while it identifies, investigates, and resolves any deeper systemic problems indicated by the grievance.
For rapid resolution of concerns, please call:
Daytime: The Nursing Department, (269) 789-3908
Evenings, nights, holidays and weekends: House Supervisor (269) 789-3926
If we are unable to assist you in resolving your concern, you will be referred to the Patient Advocate: 269-789-8286 or Corporate Compliance Officer: (269) 789-4399, Compliance Hotline (269) 781-6207
Any person may file a complaint about a health facility with the Michigan Department of Consumer and Industry Services by writing to:
Department of Licensing and Regulatory Affairs
Bureau of Health Systems Complaint and Investigations Section
P.O. Box 30664
Lansing, MI 48909
Any person may file a complaint about a health facility with Michigan’s Quality Improvement Organization by writing to:
Livanta, LLC / BFCC-QIO Program
10820 Guilford Rd., Suite 202
Annapolis Junction, MD 20701-1105
TTY (888) 985-8775