FAQs

What is My Oaklawn Hospital Portal?

My Oaklawn Hospital Portal is a secure website that allows participating patients to conveniently:

  • Send messages to several departments at Oaklawn hospital including: Patient Financial Services, Health Information Management (Medical Records), Scheduling and Radiology
  • View your upcoming appointments and summary information from past appointments
  • Request new appointments or cancel existing appointments
  • View your test results for those performed in Oaklawn Hospital labs
  • Access your medical records

Should I use My Oaklawn Hospital Portal for medical emergencies or urgent health issues?

No. If you are experiencing a medical emergency, please dial 911. For an urgent health issue, please call your doctor's office.

How do I sign up for My Oaklawn Hospital Portal?

Provide your email address and the last 4 digits of your social security number when you are asked at Registration or when you visit Patient Financial Services at Oaklawn Hospital or Health Information Management in the Ricketson Building. If you registered during your visit, you should receive an email "invitation" to join the health portal. The link in this email message will take you to a registration screen. If you do not see the invitation message in your email inbox, you may want to check the junk or spam folder to see if it is there. If you continue to have difficulty finding your email invitation, please call 877-621-8014. They can confirm that your email address is in the registration database.

How do I access My Oaklawn Hospital Portal?

Go to the Oaklawn Hospital web site at www.oaklawnhospital.org and click the button with the picture of a computer mouse labeled Patient Portal. Follow the red section and click the button at the bottom for Oaklawn Hospital’s Portal. Alternatively, you can go directly to the My Oaklawn Hospital Portal site by typing oaklawnhospital.iqhealth.com in your browser.

Who can use My Oaklawn Hospital Portal?

My Oaklawn Hospital Portal can be used by patients of Oaklawn Hospital. The following types of patients are eligible for a portal account:

  • Patients over the age of 12.
  • Parents of patients up to age 12 - consent from the child is required after their 12th birthday. See next question for details.
  • Legal guardians of adults and children over 12 with appropriate consent.

Can I access my child's medical records?

"Proxy Access" allows parents or legal guardians to access your child's medical records until they reach the age of 12.

  • On the child's 12th birthday, access is automatically suspended. Your child will then need to visit the hospital and complete an Adolescent Patient Portal Proxy Consent to re-enable access to their online records by parents or guardians. This expiration is related to your child's age, not to any of the details on his or her record. Michigan law affords medical records privacy rights to minors for certain medical record details. Examples of this include pregnancy, family planning counseling, selected types of behavioral health treatment, etc.
  • On the child's 18th birthday, parental or guardian access to online medical records will be terminated. The child will be able to initiate his/her own account for access to their electronic health record during their next visit. Federal HIPAA law requires privacy of health records at age 18.
  • As always, parents and guardians can contact their family physician to discuss their child's medical situation, and can contact Oaklawn Hospital Medical Records office to obtain paper copies of medical records by providing proper authorization and identification.

Can two adult patients (e.g. husband and wife) use the same email address for their My Oaklawn Hospital Portal accounts?

Two adult patients can sign up with one e-mail address if both sign the Adult Patient Portal Proxy Consent.

Can an adult patient having legal guardianship access another adult's account (e.g. an adult taking care of a parent)?

Yes if the person signs the Adult Patient Portal Proxy Consent form for the guardian to have access to the patient’s account.

What if I no longer want my family member to have proxy access to my portal account.

You will need to fill out a Revocation of Proxy Access to Portal form at the Health Information Management Department in the Ricketson Building.

How do I navigate the Oaklawn Hospital portal site?

Each page of the portal has five icons for navigation at the top. Clicking one of the icons will take you to a different section of the portal. The homepage displays your latest lab results in the middle. Below the photo is a welcome message and under the message are some links to pages on the Oaklawn Hospital main web site. The FAQ and support line section are at the very bottom of each page. If you click on a link to a new website, the portal site will still be open in a tab in your browser. Just click on the tab to return to your previous screen.

Why is Cerner referenced on the Oaklawn Hospital portal?

Cerner is the company we use to securely manage your electronic medical record information. My Oaklawn Hospital Portal is a customized Cerner system which provides you with the capabilities to interact with the medical records system.

How do I check my messages?

After you log in to My Oaklawn Hospital Portal, you will see your homepage. Select Messaging from the navigation panel at the top of the page. Your Inbox will appear and allow you to view your messages. To view the content of a message, click on that message. 12

How will I know when I have a new message?

When a new message arrives in your inbox, an e-mail alert message will be sent to the e-mail address that was entered for your account during registration. Click on the link in that E-mail to access the message in your Secure Message inbox. You may have to log in to the Oaklawn Hospital Portal to access your account.

How do I send a message?

You can send a message by clicking on the "Send A Message" button above your Inbox messages. This will open a new message template. Select a recipient from the dropdown list in the "To": search box. Type your subject line and message. ClickSend.

Will my secure messages become part of my medical record?

No, messages sent and received via My Oaklawn Hospital Portal do not become part of your medical record.

Does My Oaklawn Hospital Portal allow me to communicate with my care providers who are not practicing at Oaklawn Hospital?

No, only employees in the Patient Financial Services, Medical Records, Scheduling and Radiology departments will be able to access secure E-mail to communicate directly with you, however, you can transmit your medical record from the portal to care providers outside of Oaklawn Hospital.

How do I transmit my medical information to an outside care provider?

Click on the Health Record icon. Scroll down to the Visit Summaries icon and click to view your Visit Care Summaries. Select the icon next to visit you wish to send. To download in a file that is meant for you to save, print or view or to send your record to a provider in PHR format click the inbox icon and then click the appropriate button on the next screen. Your provider will tell you if they want PHR format. If they don’t specify choose Download Viewable. To e-mail the document click the envelope icon. You will need to know your provider’s Direct e-mail address. This is a special secure e-mail account that is only used for sending protected health information. You will also need to enter a phone number and message before clicking Send.

How do I obtain my provider’s Direct E-mail address.

You will need to contact your physician’s office to obtain their Direct E-mail address.

How do I view my scheduled appointments?

Click on the Appointments icon in the menu at the top the portal screen. If you have scheduled appointments, you will see details for each. Actions for each appointment include Add to calendar, View appointment, and Cancel or reschedule. You can verify information prior to your visits and add the information to your personal electronic calendar system. 19

How do I request a new appointment?

Click on the Request a new appointment button on the Appointments page.

  • Select the name of the patient from the Who needs an appointment drop down list.
  • Choose Portal Appointment request.
  • Choose when you would like to visit, preferred days and time.
  • Enter the reason for your visit.
  • Select your contact preference; enter phone number if selected.
  • Review the details of your request, click "Request appointment" button.
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How do I schedule a Screening Mammogram?

  • Select the name of the patient from the Who needs an appointment drop down list.
  • Choose Screening Mammogram.
  • The location will default to RMB MG. This stands for the Ricketson Medical Building located at 103. E. Mansion Street in Marshall, MI.
  • Select RMB MG rm from the Need a specific doctor dropdown.
  • You can pick from one of the appointment times listed and click select, or
  • You can click the time of day and day of week boxes to get the time you want if it is available, a new list of dates and times will appear that closely matches the criteria you selected.
  • Choose one of the dates and times by clicking select.

Why can’t I self-schedule other tests like the screening mammogram?

Your doctor’s order may have special instructions that require a trained scheduling professional to set up the test for you.

How do I reschedule or cancel an appointment?

Select the "X" icon next to the appointment you want to reschedule or cancel. Select the appropriate button in the pop-up window. Complete the form and submit it. You will receive Email notification or your request in your secure message Inbox. Note that if you are trying to cancel or reschedule within 24 hours of the appointment, you will not be able to do this online. Please call your medical office to speak with the office staff who will assist you in rescheduling or canceling your appointment. 23

Are all of my medical records now available via My Oaklawn Hospital Portal?

Depending on the services you received at Oaklawn Hospital and the functionality built into the portal, your online records may not contain all of the information in your hospital record. Currently, My Oaklawn Hospital portal shows only selected parts of your medical record. My Oaklawn Hospital portal does not display your radiology, pathology or microbiology results. Your Oaklawn care providers can discuss any medical issues with you, including those not currently accessible on the My Oaklawn Hospital Portal.

What is included in the health record?

The health record includes a view of selected information from your electronic medical record at Oaklawn Hospital. You have access to your clinical record summary and test results for those performed in Oaklawn Hospital labs. You can view patient education information and other documents, and download a copy of your medical record to share with other health care providers. 25

I had a test recently at an Oaklawn Hospital lab. Why are my test results not appearing on My Oaklawn Hospital Portal?

We publish results for a majority of tests on the Oaklawn Hospital Portal. However, some results will not be available on the portal due to system limitations. There is at least a 24 hour delay before lab results are displayed. Please contact your medical practice office directly to get the results of any lab tests which do not appear on the Oaklawn Hospital Portal.

Why is my medication list or other health information not up to date on My Oaklawn Hospital Portal?

The information shown in the portal reflects what was documented during your previous visits to Oaklawn Hospital. Information may be updated during future visits.

How do I update my account information?

  • Click on the gear icon to the right of your name at the top of the web page.
  • Select "Account Settings" to:
  • Update the e-mail address you want notifications sent to. Enter the e-mail address and click the Update button.
  • Change your password, password recovery options, and avatar used for your site, click on the Change Settings link on this page. This will take you to your personal health account called Cerner Health. Information stored in Cerner Health is private to you and will not be shared with us. When you've finished your changes, you'll be given the option to return to your Oaklawn Hospital Portal site.
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How do I update my personal information?

  • Click on the gear icon to the right of your name at the top of the web page.
  • Select "Patient Information".
  • The information shown is in your electronic medical record. If anything is incorrect, please replace the information in the appropriate boxes. Your request will be sent to us when you click "Send update request". Note that the incorrect information will continue to display until we enter your corrections, usually within two business days.

How do I change my password or e-mail address?

In the upper right corner of the portal home screen next to your account name, there is a link to "Account Settings", click on the link and select "Change Settings with Cerner Health." You will see options for editing your account settings such as email address, password and security questions.

Why do I need to use Security Questions and how do I change them?

Security Questions are asked to verify the user in order to reset your password. In the upper right corner of the screen next to your account name, there is an arrow which activates a drop down menu. Click on the arrow and elect "My Account." You will see options for editing your security questions.

What do I do if I forget my password?

On the log in page you can click the link under the password box that says “Forgot password?” Type in your e-mail address or user name and the text which is shown in the window. You will receive an e-mail from Cerner Health with a link to change your password. This link will expire if you don’t use it within one hour, or you can call 877-621-8014, for assistance.

Are there requirements that I have to meet for my password?

A "strong" password is recommended. Strong passwords typically include a mix of upper and lower case letters, numbers and special characters. The system will indicate if your password is weak, good or strong.

Can I sign up for the portal over the phone or on-line?

No, to protect your health information you need to come to the hospital campus to sign-up. You can sign up at your next visit or stop in at your convenience to our Patient Financial Services office on the first floor of the hospital or Health Information Management in the Ricketson Building Monday-Friday 8:00 AM to 4:00 PM.

How secure is the My Oaklawn Hospital Portal?

The system uses an encrypted session between your computer and the My Oaklawn website each time you sign into the website. This encryption is enabled by a VeriSign (SSL) certificate, the industry standard for securing websites.

What is the source of the health information I see in My Oaklawn Hospital Portal?

Your health information is displayed from your electronic medical record at Oaklawn Hospital.

How can I get help with the portal if I have a problem?

  • If the portal is not working properly, call 877-621-8014, 24 hours a day, 7 days a week.
  • If you need help finding information, scheduling an appointment or sending a message via the portal call the Oaklawn Hospital Portal hotline at 269-789-4375 8AM to 4PM.
  • If you have questions about your personal health information please contact your primary health care provider.

What if I have other questions or trouble accessing my information?

Please call 877-621-8014 24 hours a day, 7 days a week.