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Oaklawn Coronavirus Hotline (269) 789-7614

For the latest information on the Coronavirus (COVID-19) & our visiting policy click here

Latest at Oaklawn Regarding Coronavirus (COVID-19)

Updated 5/14/2020 - 11:33 a.m.

Oaklawn in cooperation with the Calhoun County Health Department, The Michigan Department of Health and Human Services, and the Centers for Disease Control, continues to monitor the Coronavirus situation closely and stand ready to respond to the virus and associated disease (COVID19) in accordance with the latest guidelines. For the latest information from the State of Michigan regarding Coronavirus (COVID-19) click here.

Wearing Masks & Social Distancing

Patients and staff must wear masks at all times. This can be accomplished with homemade cloth and procedure masks. If you do not have a mask when you arrive at one of our locations, one will be provided to you. Whenever possible, please maintain at least 6' between yourself and others Thank you for helping us slow the spread.

Oaklawn Coronavirus Hotline - (269) 789-7614

If you have any general questions related to coronavirus or would like to be screened, call our Oaklawn Coronavirus Hotline.
Monday – Friday, 7:00 a.m. to 8:00 p.m. 
Saturday & Sunday, 11:00 a.m. to 8:00 p.m. 
Screening will consist of travel and health related questions.

COVID-19 Test Sites

Oaklawn Hospital Emergency Department
200 North Madison, Marshall, MI 49068
24/7, 365 days a year

After Hours Express - Marshall
1174 W. Michigan Ave., Marshall, MI 49068
(269) 789-4390
Monday – Friday, 7:00 a.m. to 8:00 p.m.
Saturday & Sunday, 11:00 a.m. to 8:00 p.m.

COVID-19 Testing Price

2019 Novel Coronavirus Test
CPT Code 87635
HCPC Code U0003
Price: $150.00

Many payers are waiving patient cost share related to COVID testing however if you do not have insurance or your insurance does not waive the cost share you may be eligible for assistance up to 100% of the amount owed. More information regarding the hospital’s financial assistance program can be found under the Tools and Resources tab above or you can call Patient Financial Services at (269) 789-7000 for more information.

Oaklawn After Hours Express - Emergency Response Clinic

Oaklawn has set up an Emergency Response Clinic (After Hours Express - Marshall) at our site at 1174 West Michigan Avenue, Marshall MI 49068, (269) 789-4390.

Monday - Friday, 7:00 a.m. to 8:00 p.m. 
Saturday & Sunday, 11:00 a.m. to 8:00 p.m. 

We are asking any patients with fever, cough, and other respiratory symptoms to use this facility during this national crisis. All others please call your primary care provider. If you are unsure, please remain in your car and call us at (269) 789-4390. Oaklawn Medical Group is making every effort to treat sick patients either by telephone or as quickly as possible in their offices but ask that you call first.

Oaklawn Medical Group

We're still here for you. Oaklawn Medical Group appreciates your understanding as we are continuously making changes to the way we are treating patients to minimize our community's exposure to the coronavirus. If you need non-emergent medical attention, please call any of our offices. If we cannot see you in person, we have alternatives. If you need to be seen but you're unsure of where to go, call the Oaklawn Coronavirus Hotline at (269) 789-7614.

Oaklawn Medical Group Office Hours

  • The Oaklawn Medical Group - Tekonsha location is temporarily closed and will begin ramping back up on May 18th. Phone calls are being answered and providers are still seeing patients at other locations or by the use of Telemedicine.
  • All other Oaklawn Medical Group offices have updated hours and are temporarily open from 8am-5pm Monday through Friday until further notice.

Birth Center

Only one birth partner is allowed for the entire stay and will be given a red identification band. No rotating or switching out is permitted.

Visitation Policy

According to Governor Gretchen Whitmer's executive order, temporary restrictions have been placed on entry into health care facilities, residential care facilities, congregate care facilities, and juvenile justice facilities. Visitors are no longer allowed entry to our facilities except in extenuating circumstances. Entry to Oaklawn will be limited to the Wright Medical Building (WMB hours are weekdays from 5:30 a.m. - 7 p.m. only) lobby and the Oaklawn Hospital Main Entrance (5:30 a.m. - 7 p.m. every day) only for all personnel and patients needing outpatient services. Oaklawn employees at these two locations will perform temperature checks and ask travel and health related questions before entrance is allowed.

The process will be:

  • If someone has a temperature of 100 degrees or higher, they will be asked what services they are seeking at this visit.
    • If they are to see their provider in the Wright Medical Building, they will be given a mask, instructed how to put it on and sent to their provider.
    • If they are here for any other service, they will be sent home to call their provider,  unless they have a STAT order from their provider for outpatient testing.
    • Then they will be masked.
    • If they are an employee or vendor, they will be asked to leave the facility and call their supervisor immediately.
  • You will be asked if you have traveled by plane in the last 14 days.
    • If the answer is yes and you are a visitor or outpatient service patient you will be prohibited from entry.
    • If the answer if yes and you are visiting your provider, you will need to report travel at the provider office check-in.
  • You will be asked if you have had close contact with anyone known to have confirmed COVID-19 in the last 14 days.
    • If the answer is yes, and you are a visitor, or outpatient service patient, you will be prohibited from entry.
    • If the answer is yes, and you are visiting your provider with no respiratory symptoms, you will need to report the contact at the provider office check-in.

At this time, only some outpatient and inpatient services will continue, including surgery, radiology, laboratory, and infusions. Pre-op teaching, chronic disease management, and other services that can be provided without a face to face meeting will be done by phone, or other "telemedicine" means.

Physician offices are clearing schedules of well-child, routine physicals, and other non-essential visits to make room for people needing services immediately. Phone service was instituted on Monday, March 16th to answer questions about the virus. The number is (269) 789-7614 and will be staffed daily from 7:00 a.m. - 8:00 p.m.

We appreciate your cooperation and understanding during this time of emergency. We can assure you we are doing everything possible to keep our most vulnerable patients safe while providing our community with high-quality care.

Temporary Changes to Oaklawn Services

We are continuously monitoring and adapting the provision of services at all of our facilities to help prevent the spread of respiratory infection while offering our patients and the communities we serve access to excellent care.

  • All elective/non-emergent surgical procedures will be rescheduled.
  • We have temporarily suspended valet services at both the hospital main entrance and the Wright Medical Building entrance.
  • Oaklawn temporarily suspended outpatient mammography, any outpatient therapies (including PT, OT, Speech and Cardiac and Pulmonary Rehab), and sleep studies. All patients will be called to notify them, and services will be rescheduled.

Our Radiologists will be reading remotely and will be called into the hospital only to do emergent outpatient procedures.

Home Medical Equipment

Oaklawn Home Medical Equipment’s office is open by appointment only.  Patients can call 269-789-7034 to schedule Monday-Friday.

Ricketson Medical Building

The Ricketson Building is closed for patient services until further notice. For Medical Records please call (269) 789-3902. This includes Pulmonology, Cardiac & Pulmonary Rehabilitation, and the Women's Diagnostic Center.

Oaklawn Fitness Center

We have closed the Fitness Center to all staff and users until further notice due to the Coronavirus. This includes those with 24/7 club access. 

Donations Welcome

We appreciate our community’s overwhelming generosity and willingness to help with donations. We will accept unopened N95 masks in original packaging, sanitary wipes, sanitizer, protective goggles, and hand sewn masks.

Oaklawn staff is onsite at Heritage Commons (13444 Preston Dr, Marshall, MI 49068) and is accepting donations Monday - Friday from 10 a.m. - 3 p.m.  If you would like to make a monetary donation, you may do so at oaklawnhospital.org/donate/

Thank you to all who have donated or contributed in any way (see list here).

Discounts & Special Offers Given to Healthcare Workers

Local, national and online companies are offering healthcare workers discounts and other special offers as a show of appreciation for the work they do. Below is link to a list of some of those offers. Subject to change, and could vary by location, but we will do our best to keep this list updated for staff and peers to use as a resource. THANK YOU!! Click here to view a list of special offers.

Frequently Asked Questions

Layoffs & Pay Cuts

There is no question this is a challenging, unprecedented time. COVID-19 upended everything rapidly with this devastating virus creating immense health and economic challenges across our local communities, state and country. Over the past several weeks, Oaklawn has made tremendous, but necessary, transitions in preparation for the potential surge of patients and meeting various federal and state orders. At the same time, we’ve faced increased costs and lost 60 percent of our revenues due primarily to the mandated suspension of non-emergency care and surgeries. Many hospitals across the state and country are facing similar challenges. That’s why we must do everything possible now to reduce our costs and delay additional expenditures wherever possible – that includes that incredibly tough decision for temporary layoffs. Taking these steps now ensures we can continue to deliver the best, safest quality care while remaining financially viable during these turbulent times while allowing us to recover as quickly as possible.

While some hospitals in hard-hit areas have experienced severe losses to their overall number of clinical care providers, Oaklawn has thankfully not experienced that scenario. We opted to spread the temporary salary reductions across all employees to help minimize the impact and burden on both employees and the organization. They also range from 5 to 20 percent, depending on wages (5% for hourly employees, 10% for salaried employees, 15% for physicians and 20% for Oaklawn’s senior leadership team). We’re all in this – and will get through it – together. These are very difficult decisions to make in what is admittedly a very stressful time for our employees and their families. Please know that we are doing everything possible to protect and secure the future of Oaklawn team members and overall organization during this COVID-19 crisis.

Everything is fully intended to be temporary, hopefully two to three months at the most. Right now, we expect the layoffs and salary reductions from April 13 through May 30. Oaklawn will reassess the circumstances regularly and may lessen or extend this timeframe as COVID-19 situation or other circumstances change. Obviously, there’s going to be a ramp-up period where we can bring back laid off workers in phases as services are re-opened and patient volumes increase. The bottom line is that we plan to recall as many laid-off employees and restore salaries as soon as possible.

Yes, we began recalling temporarily laid off employees in early May and will continue to do that as we ramp back up services and hours at all of our locations in May and June.

Personal Protective Equipment, Ventilators, Etc.

Currently, we have a sufficient supply of PPE on hand. And we are working daily and diligently to ensure that we are exhausting all efforts to obtain additional PPE as we prepare for a potential surge of COVID cases in Calhoun County based on projections. We’re following all CDC and Michigan Department of Health and Human Services (MDHHS) guidelines for their use, ensuring the safety and protection of our staff, providers and patients.

In some cases, yes. We’re following all CDC and Michigan Department of Health and Human Services (MDHHS) guidelines for their use, ensuring the safety and protection of our staff, providers and patients. Oaklawn has been using a decontamination process that kills viruses by baking the masks at 170 degrees for 45 minutes every night. We are also partnering with several mask material manufacturers to run trials for other decontamination methods. We are doing all the things we need to do to preserve equipment and absolutely still maintain the safety of our employees as well as our patients.

Typically, it’s physicians, nurses or respiratory therapy team members who use N95 masks. We have a set process in place throughout Oaklawn Hospital regarding the use of N95 masks and surgical-type masks to ensure the safety of our team and patients. You may see staff wearing cloth masks if they are not providing direct patient care or don’t have direct patient contact.

Given changing guidance and to help ensure safety of all and stem the spread of potential COVID-10, we are requesting that all patients wear some type of protective mask, including homemade ones, and are issuing them when necessary while receiving services.

No. That was simply a test project and is by no means standard practice. There is an image circulating of a person wearing a unique garbage bag prototype created by a well-intentioned spouse of one of our caregivers. The intent was to demonstrate how, as a last resort, a common household item could be potentially transformed into a protective piece of equipment. It’s people working to be resourceful and thinking of the safety of their loved ones.

COVID Patients, Employee Illness or Quarantine Time Off

At this time, HR and Payroll are working together providing up to two weeks’ pay covering these absences without accessing the employee’s accrued PTO. Employees may use accrued PTO after the two-week period if necessary. It is important to note that all health benefits are paid 100% by Oaklawn for both active and laid off team members through May 30 to help ensure needed care during this challenging period.

Oaklawn Hospital had taken in three COVID-19 patients from Beaumont Hospital in Southeast Michigan upon request. Given the current projections and fast-evolving situation, Oaklawn is now preparing for a potential surge in Calhoun County so we’re not anticipating taking any additional COVID-19 patients from other areas. As a smaller hospital, and core provider of health care services in the communities we serve, it’s critical that we’re prepared locally. We are in ongoing, close coordination with our local and state health officials and fellow hospitals.

Other/General Questions

We greatly appreciate our community’s overwhelming generosity and willingness to help with donations during these challenging times. We can accept unopened N95 masks in original packaging, sanitary wipes, protective goggles and hand-sewn masks. Items can be dropped off at Heritage Commons, 13444 Preston Drive in Marshall. Donation drop-off times are Monday – Friday from 10 am until 3 pm. If you would like to make a monetary donation, please visit oaklawnhospital.org/donate. We are grateful and will put any contributions to good use.

The Oaklawn team across the organization has been working relentlessly over the past week several weeks, preparing and transitioning our organization and operations for the potential surge of patients requiring our care and ensuring the very best safety and protection measures. We are committed to meeting the health care needs of those we serve.  We have a team that is highly and specifically trained to take care of critical patients, we have a team of specialized critical care physicians and hospitalists, as well as nurses and respiratory therapists to help care for these patients.

Yes, many Oaklawn providers are now offering virtual appointments giving patients the opportunity to either meet with a physician over the phone or through video chat. It’s simple to use, secure and allows you to get the care you need while staying home. If you are interested in making such an appointment, your first step is to call your provider’s office. If they are participating, you will receive details on how to schedule and make the most of your online appointment. Telemedicine is not appropriate for emergency situations. As always, if you are experiencing a life-threatening emergency, please call 911.