Oaklawn Hospice staff earn new top national family-satisfaction award

MARSHALL –  The staff of Oaklawn Hospice are recipients of a SHPBest Premier Performer family-satisfaction award for calendar year 2021, issued by Santa Barbara, Calif.-based Strategic Healthcare Programs LLC.

“This award for our work during 2021 indicates that our hospice team is in the top five percent in the nation when it comes to family satisfaction,” said Adrienne Solis-Sherman, MSN, RN, CHPN, CPHQ, who is director of Oaklawn’s hospice and wound center services.

The award is the third time Oaklawn Hospice staff have been so honored since 2018.

“We have experienced significant challenges related to COVID-19 and I am exceedingly proud of the dedication and interdisciplinary teamwork that this award represents,” Solis-Sherman said.

The award recipients were determined by reviewing and ranking overall survey satisfaction score for more than 1,200 hospice providers, Strategic Healthcare Programs officials said. The organization’s website is www.shpdata.com.

The awards are based on assessment data supplied by medical providers to identify and recognize organizations that have made family and caregiver satisfaction a priority. Such information is collected from families of patients based on their experiences with hospice organizations and their services.

Oaklawn Hospice’s staff offer specialized serves in medicine, nursing, home health aid, social work, spiritual care, volunteer services and bereavement counseling.

“We genuinely care about each and every one of our patients,” she said. “Our hospice families truly matter to us. That’s part of our culture. We have the privilege of taking care of our own community members.”

Because of the range of skills among team members, patients and their families receive a variety of services that extend beyond physical care, including mental and spiritual assistance, she said.

“We are taking care of patients and their families at very delicate times,” Solis-Sherman said. “We are always prepared to address very specific needs very quickly, so they know that they are not alone. We will be there for them, at any time – day or night.”

Oaklawn Hospice has worked for many years to meet the physical, emotional, spiritual and social needs of persons with life-limiting conditions and their families, Solis-Sherman said.

The organization’s bereavement services are made available free of charge for at least 13 months after the death of a loved one. Such services include an annual memorial, monthly bereavement support mailings, grief support groups, monthly lunch group and a lending library featuring grief support books.

Oaklawn Hospice’s offices are at 13444 Preston Drive in Marshall, and may be contacted at (269) 789-3939.